LUX-FORM · RETURNS AND EXCHANGES
Uniform not right for you?
Find the return and exchange conditions, shipping instructions and refund timelines below.
Returns and exchanges
Wrong size, colour or style? Contact us within 14 calendar days after receiving your goods, excluding the day of receipt.
You can exchange the garment for another size, colour or style available in stock, or arrange a return. If the prices differ, you pay the difference or we refund it to you.
The customer pays shipping costs when returning or exchanging non-faulty goods. For a confirmed defect or an error on our part, LUX-FORM covers the shipping costs.
To return or exchange non-faulty goods, they must be unused, retain their original appearance and functionality, and have their labels intact. Prepare your receipt or other proof of purchase. Keep the packaging where possible.
These conditions apply to goods eligible for exchange or return under applicable law.
For manufacturing defects discovered during wear, see the LUX-FORM one-year warranty. The 14-day period does not limit your rights regarding faulty goods.
How to arrange a return
Tell our manager your order number, which item you wish to return or exchange, and the reason. If you discover a defect or an incorrect item, please include photos.
For Nova Poshta shipping, obtain the current recipient details from our manager. Send us the tracking number once the parcel has been dispatched.
Where to return your goods
Send them to Odesa by Nova Poshta using the details provided by our manager, or return them in person to LUX-FORM at 112 Mala Arnautska Street, Odesa.
The store is open daily from 9:00 to 20:00.
Who pays for return shipping?
If non-faulty goods do not fit or otherwise do not suit you, the customer pays the shipping costs for the exchange or return.
If a defect or an error by LUX-FORM is confirmed, we cover the shipping costs.
Inspection and refunds
We inspect the returned goods and inform you of our decision within 5 working days of receiving the parcel. Inspection does not extend any mandatory statutory refund deadlines.
We issue the refund on the day the contract is terminated. If this is not possible, we agree a date with you, no later than 7 calendar days after termination.
We will arrange the refund method taking account of how you paid for the order. These terms do not limit any deadlines or customer rights under applicable law.
Personalisation and custom tailoring
Items featuring a name, logo or other personalisation applied at your request, and items made to your individual measurements, are checked for quality before dispatch. Returns and exchanges of these non-faulty items are not offered, except where required by law. A “made-to-order” label alone does not automatically exclude an item from return.
If an item is defective or we have made an error, contact us regardless of embroidery or custom tailoring. We will review your request in accordance with your legal rights.
International orders
For orders outside Ukraine, agree the shipping method and required documents with our manager before sending the goods. Returns are sent to Odesa, subject to the mandatory rules applicable to your order.
Need help with a return?
Have your order number ready — we will help you.