LUX-FORM · ONE-YEAR WARRANTY
One-year warranty on LUX-FORM uniforms
For all clothing we manufacture, including custom-tailored garments.
For 12 months from receipt, we repair manufacturing defects in fabric, seams and trims identified during wear free of charge, provided the garment has been used and cared for correctly.
Warranty conditions
Follow the washing, drying, ironing and use instructions on the garment label.
Normal wear and tear, accidental cuts, burns, and damage caused by incorrect care or use are not manufacturing defects. We assess the cause of damage individually for each claim.
How to make a claim
Send our manager your order number or proof of purchase. Describe when and how the problem occurred and include photos of the garment and damage.
Our manager will explain the next steps and provide shipping details for Odesa. You can also bring the garment to our store at 112 Mala Arnautska Street, Odesa, open daily 9:00–20:00.
Assessment and repair
After receiving the garment, we assess the damage and inform you of the outcome. If a manufacturing defect is confirmed, the repair is free.
Defects are remedied within 14 days of the claim being presented, or within another period agreed by both parties. The warranty is extended by the time the garment spends in repair.
If the issue is not covered, we will explain why. Any paid work requires your prior agreement.
Shipping and your rights
Warranty repair. The customer pays shipping to us and back.
Exceptions apply where the law requires the seller or manufacturer to cover these costs, including for bulky goods and goods weighing more than 5 kg.
Exchanges and returns. For a confirmed defect or our error, LUX-FORM pays shipping in accordance with the Returns and exchanges policy.
Free repair does not limit other statutory customer rights.
Products from other manufacturers are subject to their warranty terms and mandatory legal requirements.
Need help with a warranty claim?
Send your order number and photos — we will review the issue.